Guest Services Team Member

Santa Clara, CA

About the job

Team members are responsible for delivering an exceptional guest experience through consistently providing friendly, responsive service, great food, and a clean restaurant environment for all guests. 

Guest services team members work in a variety of positions such as: drive-thru attendant, front counter cashier, food bagger, hospitality services (indoors or outdoors), etc.


  • Taking guest orders and payment

  • Assembling orders

  • Serving food and drinks to guests

  • Replenishing supplies and condiments

  • Maintaining a clean facility and dining experience (indoors and outdoors)

  • Ensuring a positive experience for all guests


Minimum qualifications

  • Excellent interpersonal skills

  • Able to communicate effectively in English

  • Able to listen to and input guests' orders and read video monitors

  • Able to work indoors and outdoors

  • Able to stand and/or walk during shift and move freely throughout the restaurant, indoors and outdoors

  • Able to reach, bend, stoop, lift and/or carry up to 75 pounds

  • Demonstrates integrity and ethical behavior

  • Self-starter who takes initiative and willingly accepts responsibility

  • Must obtain a California Food Handler's Card from an accredited organization before start date


Preferred qualifications

  • Prior experience in customer service, cashier, team member or other restaurant experience a plus

  • Able to handle money and operate a point-of-sale system

  • Demonstrate a strong awareness and concern for food quality and safety



  • Competitive pay - Starting at $17.00/hr

  • Flexible schedule with day & evening hours

  • Free employee meals

  • Health care and 401k programs
  • Closed Sundays

  • Access to scholarship opportunities

  • Career advancement & management opportunities